Frequently asked questions
We typically hear the same types of questions, so we've done our best to answer them here. If there's anything we haven't answered, please call us any time at 250-514-2208 or send us an email. There's no such thing as a silly question, so please feel free to ask.
Who can access our website?
Anyone can see the home page, but your private pages are password protected. Your site administrator will allow owners, residents, property managers, or other permitted employees to log onto the site
Will you share our personal information with other companies?
Absolutely not! We respect your right to privacy. Your site content is shared between the owners and the property management company (if you have one). We don't sell or any of the information you put on your site.
How safe is our information?
We can't guarantee our solution to be fool-proof (and neither can any other company), but we go above and beyond to ensure your data is stored securely and backed up nightly.
At eStrata, we use Amazon Web Services for our document storage needs. Amazon's technology is trusted by many of the largest companies around the world. They have strict privacy policies and provide us with reliable service.
How often is our data backed up?
We perform daily backups of your data to a secure location. Hopefully we won't have any emergencies, but if we ever do, we're ready to perform a full system recovery.
Who can see what I'm doing on the site?
Your system administrator is able to approve your account request, and if you log a ticket, the ticket administrator will be able to see the details of your ticket. Beyond that, you are able to choose whether or not you choose to share your contact details or hide them from other owners.
Do we have to maintain this website ?
You do not have to maintain the website all of the hard stuff is done by us. The things you will do we've made as easy as we can for you.
How long does it take an administrator to update and/or repond to requests on the website each month ?
On average we would say they spend less then 20 minutes per month on the website.
Are there any signup fees? cancelation fees? or hidden costs?
There are no contracts and no cancelation fees. Sign up for a one-time fee of $250. Once your site is built, you simply pay a monthly fee based on the number of units in your condo.
Can we customize our eStrata site?
All eStrata users have the same version of the software. This allows us to roll out improvements and new features to all users at once. We can, however, offer some simple customization options so that you can make the site work for you. For example, you can customize the outward-facing site with photos and a unique colour scheme.
I know nothing about web design. Can I still manage an eStrata site?
Of course! We didn't build eStrata for technical people. We built it with regular homeowners in mind. If you can use a word processor or an email program and know how to attach files or pictures to an email, you'll be able to use eStrata. The site administrator decides which users can perform certain tasks (such as creating news articles, uploading documents, approving new users), and authorized users can perform these task(s) directly on the eStrata site.
And if you run into any problems, we're only a phone call (250-514-2208) or an email away.
Where do we get a domain name?
We will set up your site with an eStrata subdomain (e.g. yourcondo.estrata.ca). If you'd like a top-level domain (e.g. yourcondo.com), let us know and we'll set that up for you too. If you already own your domain, we can help make sure it launches your eStrata site. If you don't own the domain, we will buy and manage it on your behalf.
Can we move our eStrata site to another service provider?
I'm afraid not. We offer the eStrata software as a monthly subscription service. This allows us to maintain the software and the servers, to keep the system safe and secure, and to make sure you receive all the new features and improvements as soon as they become available.